I have a mystery. We run concurrent info,Editor and ArcView licenses for the Installation. There are two primary Info license users and they are in my office. Every now and then one of the Info users can't get in because it states that all licenses are in use. finally I downloaded LMUTIL and found who it was. Only problem was, it wasn't him. The user name and computer name were his, but he was not in Arc at all. When I checked his desktop Administrator, it was set for ArcView license. We can't change our license's on our own since we have no Admin privileges. We use CAC cards and PIN numbers and his card was in his computer, so it can't be anyone logging in as him. Anyone have any idea what could be causing this??
As a side note, the examples use TIMEOUT settings of as little as 10 seconds. Since network outages can result in delays or a person may be away from their desk when the "reconnect to license server" message is received this appears short. We set this to the maximum time we think a user would have a license and don't consider a license hung until it has not responded to a longer time. For example, we use
timeout AFTER 24 HOURS
TIMEOUTALL 86400
and set shorter times for specific futures, like ARC/INFO
TIMEOUT ARC/INFO 120
I guess the mystery switch to ArcView might have to do with that license being the only one available left with the others checked out / in use.
See these links:
http://forums.arcgis.com/threads/3974-Remove-hung-licenses-using-lmutil-lmremove-changed
Using the options file
http://help.arcgis.com/en/arcgisdesktop/10.0/install_guides/License_Manager_Guide/index.html#/Using_the_Options_File/00790000000z000000/
TIMEOUT and TIMEOUTALL
http://help.arcgis.com/en/arcgisdesktop/10.0/install_guides/License_Manager_Guide/index.html#/TIMEOUT_and_TIMEOUTALL/00790000002w000000/
HowTo: Release a hung license from a 9.x License Manager server
http://support.esri.com/es/knowledgebase/techarticles/detail/26584
HowTo: Automatically release a hung license
http://support.esri.com/es/knowledgebase/techarticles/detail/29828