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Basemap Gallery Empty Error?

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01-30-2013 04:41 PM
DanAllen
by
Occasional Contributor III
‎01-30-2013 04:41 PM
When I open any arcgis online webmap (new or existing) within our ArcGIS Online Subscription, if I click on the Basemap button, it comes up with a blank box with no opitons to switch basemaps?  I have tried it on 2 different computers using chrome and IE.  Seems to make no difference.

Is this a known problem?  Is so what is the fix?

Thanks,
Dan
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2 Replies
JonathanQuinn
by Esri Notable Contributor
Esri Notable Contributor
‎01-31-2013 06:35 AM
Can you go to Edit Settings for the organization > Map > Basemap Gallery and see what it's set to?
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DanAllen
by
Occasional Contributor III
‎01-31-2013 06:40 AM
Hi Jonathan,

Thank you for your reply.  I just got off the phone with ESRI support.  The issue was twofold.  I had not filled in my organization name in settings, and my default basemap was somehow set to a private group with no maps.  Once I filled in my organization name and changed my default basmap to "esri default" the issue was resolved.  So your suggestion was the same as the esri support folks.

Thanks again
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