ArcGIS Online fails to add map service if the basemap not in Web Mercator (3857)

Discussion created by sealjack on Dec 18, 2012
Latest reply on Dec 20, 2012 by mminami-esristaff
I'm excited to see the new functions been added to ArcGIS online. Thanks ESRI for the great work.

Noted when using a customer basemap in projection rather than Web Mercator (Auxiliary Sphere) (3857), I couldn't add dynamic map service unless the map service is in Web Mercator (Auxiliary Sphere). In my case, the basemap is in MGA94 zone 55, same as the dynamic map services. I can add the basemap as "basemap", but couldn't add the dynamic map service as the map returns error saying the layer/map cannot be added. But, I could successfully add both map services in ArcGIS Online Explorer.  Has anyone got the same issue? or where I'm doing wrong? Thanks.