Deauthorization failing

Discussion created by susana.ramos on Oct 25, 2012
Latest reply on Oct 30, 2012 by bubbahey25
Hello all,

I've been running into trouble deauthorizing my licenses when trying to upgrade to 10.1. "Unable to prepare deauthorization" keeps popping out. I followed the instructions here, but when I tried to re-authorize, my licenses were locked down (is that the proper term?) and I had to go through a lengthy process to unlock them (twice). This happened after following the instructions that my vendor sent.

Does anyone have any tips or has run into a similar situation?