ArcMap 10.1 fails to start

Discussion created by hallkbrd on Sep 11, 2012
Latest reply on Sep 14, 2012 by hallkbrd
I've spent some time searching here, as well on search engines and think I have exhausted the normal issues.

I have 10.1 Desktop (Editor) installed on a Windows 2008R2 server with recent patches. I also have a clone of this server in VM format (Hyper-V) on test. The differences are total memory (32GB vs 16GB),  total cores "hyperthreaded" (24 vs 4), and drivers for real hardware vs virtual hardware.

Before removing ArcMap 9.3.1 and installing 10.1, I tried the same on the VM without issue. I installed 10.1 on the real server without issue, but it will not start ArcMap or ArcCatalog. I do not have the Data Interop extension loaded (possible OpenGL 2.0) issue, but it still fails when loading extensions according to the log.

Installed extensions (defaults - not authorized) are:

Network Analyst
3D Analyst
Spatial Analyst
Geostatistical Analyst
Tracking Analyst

Any thoughts while I wait for ESRI to validate my customer number so I can get support?