Cached service loading blank

Discussion created by MattSmith42 on Aug 2, 2012
Latest reply on Aug 26, 2014 by D.Orlando
Hi, I'm really someone hoping they can help.

I've got a map service on a development server that I partially cached. When I say Partially, I mean that I didn't cache the bottom zoom scale as I was worried about disk space. I've since decided that I can do without that uncached layer and so ran the Manage Map Server Cache Tiles tool to remove it.

Ever since that time, my service draws as blank on any client (ArcMap, ArcCatalog, Geocortex). The only other change I made were to turn off caching on demand and removing the L12 layer folder to another location (I've since moved it back with no success).

I've run the ArcGIS Server post-install again, but that hasn't done anything. I've even rebooted the development server.

I'm hoping there's a logical reason why and an easy fix, as I have to demo it on Tuesday and my service covers the whole of the state of Queensland, Australia (2.5 times the area of Texas) and definitely don't have time to re-cache!

I should add that I can query and get geometry from the map service just fine, so somethings getting screwed up in relation to the tiles, but I've no idea where.

Thanks and hope someone can help!