Authorizing a 2010 license

Discussion created by dtsa on Feb 8, 2012
Latest reply on Feb 22, 2012 by MBuehler-esristaff

I need to authorize a 2010 version of CityEngine.  The machine it's on was rebuilt and now we're attempting to re-authorize it, but it's failing.  My guess is that it's trying to contact the procedural site and can't as it's asking for proxy information which we don't have.  What should I do next?

Thanks in advance,