You need to figure out whether you are able to access the services published on your ArcGIS server after connecting through cisco app. After that everything should work.
Regards,
Nimesh
As per the cisco forum post (the link provided in your first post) you should try changing the server names in the service URLs under web maps available at http://myserverip/arcgis/mobile from "server" to "server.abc.xyz".
Regards,
Nimesh
Not just in the http://computername.domain/arcgis/mobile. When you add this URL in the ArcGIS app, you see a list of maps. These are web maps and it has all service URLs. If those URLs are from internal server then you should change their server names to computername.domain as well.
Regards,
Nimesh
On your server machine if you go to http://computername.domain/arcgis/mobile/content/mobileweb then you'll see all the web maps you see in the ArcGIS app. All these web maps are nothing but JSON files. These files are available in your hard drive at c:\arcgisserver\arcgismobile\mobileweb\maps\<unique name folder>. You can open available file from folder in textpad or notepad and change the server name.
Regards,
Nimesh