Opening a Map Template Crashes

Discussion created by jgodios on Aug 26, 2011
Latest reply on Apr 17, 2013 by samantha.pettit
Hello all! I need help!!!!

I am new to ArcGIS. I'm using the Desktop 10 software trial version for school and everytime I try to open a template through ArcMap or ArcCatalog the system crashes for an unknown critical error and makes me send an error report. I contacted ESRI and they refuse to help since I'm not a software subscriber. I tried to explain that I am a student taking a course in GIS and ArcGIS is the required software and we are only required to obtain the 60 day trial version for the class. They didnt' care and basically said the same thing "we can't help". I'm not a computer expert or guru so if anyone knows a simple fix so I can view the Conterminous USA map template that is preset on ArcMap please let me know!!