App Installer

Discussion created by jacqcmb on Apr 12, 2011
Latest reply on Apr 25, 2011 by jacqcmb
I upgraded my app (extension/toolbar for Desktop) to 10.  I did not make any changes to my installer, but am getting mixed results.  It installs fine on my test systems 1) Vista 32bit SP1 and, 2) Win Server 2008 R2 64bit.  Some clients running XP SP3 had to log on to the machine's local admin account, most just had to use the domain admin account.  All those run fine.
But I have some clients that are never able to get the toolbar to load even though the install runs successfully.  This is on 1) XP SP3, and 2) Win7 64bit machine and both are running Forefront for virus protection.  That's the only difference I can find.
Can anybody provide some assistance on what registry changes have to be made for ArcGIS Desktop to see a toolbar in the list?  Or how to work around Forefront which doesn't seem possible to turn off?