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how to activate purchased credits in an existing organizational AGOL account

Question asked by danielazul on Oct 15, 2020
Latest reply on Oct 19, 2020 by cchien-esristaff

I have an existing organizational AGOL account, with existing users. I recently purchased additional user licenses and credits, and I see these in My Esri but not in AGOL. How do I active both of these things in AGOL? I only see the option to create a new AGOL account, which I don't want to do.