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Reverse geocoding in Survey123 with BNG and What3Words locators

Question asked by data.officer on Oct 14, 2020
Latest reply on Oct 23, 2020 by data.officer

Our Survey123 form utilises multiple locators for our surveyors. The survey is intended for use in Britain, and so makes use of the BNG locator as well as What3Words (in addition to the ArcGIS world geocoding service). I am experiencing different errors with the two locators. Both show up in the list of locators in Survey123 maps and work correctly in ArcGIS Online Maps. Both locators are also in our list of geolocators (Settings > Utilitiy services > Geocoding).

 

Firstly, when trying to reverse geocode using the BNG locator in a Survey123 form map, I get the following error:

Requested operation is not supported by this service.

Is there any way around this? I have searched for this error but come up blank.

 

Secondly, after following the What3Words tutorial for using their locator in Survey123, I had it working briefly in Survey123 forms but now get the following error when trying to search or reverse geocode with the What3Words locator in Survey123: 

You do not have permissions to access this resource of perform this operation.

Again, searches have come up blank for the cause of this error message.

 

In both instances I am signed in as the administrator (and also creator of the survey forms), and have shared the locators with relevant groups in ArcGIS Online that I am a member of.

 

Any help is appreciated.

Thanks,
Rob

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