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WebGISDR Reboots the Entire Windows Server

Question asked by Zian on Oct 14, 2020
Latest reply on Oct 14, 2020 by Zian

When I try to restore my WebGIS DR backup, the program reboots my entire server (ArcGIS Enterprise 10.7.1, Windows Server 2019 version 1809). Why does it reboot my computer?

 

I turned on Debug level logging and the last few entries in the log file say:

2020-10-14 09:50:31 DEBUG [ForkJoinPool.commonPool-worker-3] com.esri.arcgis.webgis.util.WebGISUtil - The response for the url https://stoutesri2.datacenter.local:6443/arcgis/admin/backupRestoreInfo: {"incrementalBackupTimeStamp":0,"backupMode":"FULL","incrementalRestoreTimeStamp":0,"fullBackupTimeStamp":1599906696446,"fullRestoreTimeStamp":1599906696446}
2020-10-14 09:50:31 ERROR [main] com.esri.arcgis.webgis.service.impl.WebGISDRFrontController - Failed to validate the current Web GIS.
com.esri.arcgis.webgis.WebGISException: Cannot get the configuration of the ArcGIS Data Store in the current Web GIS.
    at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.a(WebGISDRFrontController.java:852)
    at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.service(WebGISDRFrontController.java:108)
    at com.esri.arcgis.webgis.service.impl.WebGISDRManager.c(WebGISDRManager.java:187)
    at com.esri.arcgis.webgis.service.impl.WebGISDRManager.importWebGIS(WebGISDRManager.java:170)
    at com.esri.arcgis.webgis.client.WebGISDR.main(WebGISDR.java:103)
2020-10-14 09:50:31 DEBUG [main] com.esri.arcgis.webgis.service.impl.WebGISDRFrontController - Deleting the temp directory C:\Backups\WebGISSite1602694181243.
2020-10-14 09:50:31 DEBUG [main] com.esri.arcgis.webgis.client.WebGISDR - Exiting the WebGIS DR utility.
com.esri.arcgis.webgis.WebGISException: Cannot get the configuration of the ArcGIS Data Store in the current Web GIS.
    at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.service(WebGISDRFrontController.java:111)
    at com.esri.arcgis.webgis.service.impl.WebGISDRManager.c(WebGISDRManager.java:187)
    at com.esri.arcgis.webgis.service.impl.WebGISDRManager.importWebGIS(WebGISDRManager.java:170)
    at com.esri.arcgis.webgis.client.WebGISDR.main(WebGISDR.java:103)
Caused by: com.esri.arcgis.webgis.WebGISException: Cannot get the configuration of the ArcGIS Data Store in the current Web GIS.
    at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.a(WebGISDRFrontController.java:852)
    at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.service(WebGISDRFrontController.java:108)
    ... 3 common frames omitted
2020-10-14 09:50:31 ERROR [main] com.esri.arcgis.webgis.client.WebGISDR - Cannot get the configuration of the ArcGIS Data Store in the current Web GIS.

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