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NPS

Question asked by shoppertec.admin on Sep 18, 2020
Latest reply on Sep 18, 2020 by George_Thompson-esristaff

Good Morning,

 

I'm trying to calculate the NPS, Net Promotor Score, using Dashboard.

 

NPS is % of Promotors (9-10) - % of Detractors(0-6)

 

First to put it in context:

 

We are going to use a Survey123.

 

Using Survey123 I can calculate things, but not the pertenge because it's works with that response. Not the % of total.

 

Then I tried with Arcade Field Caculator in Arcgis Online, but if I get an other response it is null.

 

Then if I use Arcade in the Pop-Up, but at the moment, we can't use that field in Dashboard.

 

I tried directly with Dashboard, I can get % of Promotor and % of Detractor. But I can't do a substracction.

 

Then in Pro I tried to put attributes rules, but it's the same as Survey123. It's works in the same row.

 

So could someone to help me ? Or someone who has done it? Could give me any clue?

 

Thanks

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