How do I let a user keep their e-learning training record after they leave?

969
1
09-10-2020 01:58 PM
JasonRoper
New Contributor III

A user with an ArcGIS Online account and a My ESRI account is leaving our company.  How do I, as the admin, allow them to keep the record of course they completed through e-learning and training before I remove their accounts?

0 Kudos
1 Reply
Suzanne-Boden
Esri Regular Contributor

Hi Jason, the individual should create an ArcGIS public account, ideally before you remove them from the ArcGIS Online organization. Once they have an ArcGIS public account, they can email GIStraining@esri.com and our team can transfer the training records associated with the ArcGIS Online organizational account to the public account.