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How to diagnose MyEsri user permission change failures?

Question asked by wbott70 on Sep 2, 2020
Latest reply on Sep 2, 2020 by wbott70

How to diagnose user permission change failures? ,


Check "Take authorized caller actions" arbitrarily punch in a caller id number

Add "Authorized Caller" and clicked "Update"

Says it was successful


 Go back to user account, the update data is unchanged (should be today, 9/2/2020)



Clicking "Edit" pencil and re-editing, sure enough - the new permission was not applied. 

I have tried a half dozen times with different caller id numbers. I've also updated several other users just fine, so it appears to be something specific to his account.