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sideloading collector imagery basemap not working

Question asked by julia.surkis_utahDNR on Aug 31, 2020
Latest reply on Aug 31, 2020 by rge-esristaff

I am trying to sideload an imagery basemap to collector via the Files app and nothing seems to be working. I have the correct file type (.tpk), it's pointing to where it should be, but I keep getting the error "Local Basemap Not Available." The tile packages are using Kreator with Esri world imagery (for export) at various extents and zoom levels but nothing has been successful. Does anyone have any experience/suggestions for this?

Thanks in advance.