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Normal Time to Assign A Person to a Support Case

Question asked by Zian on Aug 11, 2020

I know that the Coronavirus has greatly disrupted everyone and everything so I was wondering how long I should expect to wait for an initial (human) response to a new ESRI support case filed through My ESRI.

 

In past years, I waited about 1 work day. Recently, I've had to wait much longer.

 

What is the normal time now?

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