AnsweredAssumed Answered

Why does my Collector for ArcGIS keep shutting down on my Android phone?

Question asked by njung_TNRD on Jul 31, 2020

I have installed Collector for ArcGIS version 20.2.1.  I am trying to access my collector project from phone running android OS.  I can sign into my enterprise portal and I see all my projects but when I click on my map it just closes.  It throws a Java.lang.RuntimeException. I tired Collector (Classic) addition and it works as expected.  I would like to use the new if possible.   

I attached the video of the crash and my phone information

Has anyone run into this and is there solution?  My team has only android devices.

Thanks in advance

Outcomes