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Citizen problem reporter not loading mobile

Question asked by newtowngis on Jul 21, 2020

I have just configured the Citizen Problem Reporter and on a PC, it works wonderfully! 

For some reason, the app will not load on mobile? Is anyone else experiencing this issue? I've tried on both android and iOS devices and it stays on the loading screen after clicking proceed as guest. Does anyone know how to fix this issue? Thank you!