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I'd like you to support me to how can I cancel or convert the ArcGIS desktop version from the old device to the new device with the same license as well as set up on the new device   I already have the trial licence, form my Esri account,

Question asked by ramzi.alqamadi_UNWFP on Jul 12, 2020
Latest reply on Jul 14, 2020 by aam-esristaff
Dear colleagues,

I'd like you to support me to how can I cancel or convert the ArcGIS desktop version from the old device to the new device with the same license as well as set up on the new device
I already have the trial license, from my Esri account, and I tried to do the below steps:
I went to "ArcGIS administered file\" >> chose the option "  I have received already an authorization file from Esri and am now ready finish the authorization process ",  I have received the error message said > " there were no valid features found in the select file ", thus, what are the correct steps that should take through to help me the setup the ArcGIS desktop version on my new device.
Best regards,
Ramzi ALQAMADI 

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