AnsweredAssumed Answered

Host portal cannot reach invited portal for collaboration

Question asked by Mscfournier on Jul 8, 2020
Latest reply on Jul 23, 2020 by Mark.Peacey@transpower.co.nz_Transpower

Hi everyone,

 

I am trying to set collaborations between the portals of our organisation. I followed the following online ressources :

https://enterprise.arcgis.com/fr/portal/10.7/administer/windows/configuring-the-portal-to-trust-certificates-from-your-certifying-authority.htm

https://enterprise.arcgis.com/fr/portal/10.7/administer/windows/create-a-collaboration.htm#ESRI_SECTION1_A492E8BC60B245E1952FCBBC97E70FA7

https://enterprise.arcgis.com/fr/portal/10.7/administer/windows/create-a-collaboration.htm

 

It seems that the host portal cannot reach the portal I want to invite. Which is strange because the invited portal is working fine. I can reach it with and without the Web Adaptor.

I checked the following parameters:

1/ Root and intermediate certificates for the host portal have been added

2/ All the URLs are in https

3/ Pop-up windows are allowed in my web browser

 

Regarding the web adaptor we are using an alias. Could it be that a WebContextURL is missing from the properties?

 

If anyone had the same issue, it would be cool to know how you managed to make it work.

Thanks,

 

Mélanie

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