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How to connect live call data to Dashboards from fire, police, and 311 calls?

Question asked by jjung_NBS on May 19, 2020
Latest reply on Jul 1, 2020 by Dante_COE

I see a lot of Dashboards that are connecting their fire, police, and 311 calls. In general I just want to know how they are doing that? Is it by taking the calls from a Computer Aided Dispatch and using python or some or programming language to update web maps that are integrated with Dashboards?

 

I also see a lot of 311 dashboards being linked to 311 calls to track public works/maintenance calls. I know every county, city, and agencies is different I am just asking in general how they are taking those live calls whether it be by fire or 311 and integrating them in a dashboard. Thank you in advance for any help or advice you can give.

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