AnsweredAssumed Answered

very long Collector map download times Android

Question asked by MSFIuser on May 1, 2020

We use Collector Classic to collect data over a large area in central AZ. Users with Android phones are reporting very long/never-ending download times when they need to download the map (because of a change in the map, a new user logging in for the 1st time, a new phone, etc.).

 

I've had the same experience personally. The only way I've gotten around it, i.e., gotten the map to download, was to restrict my work area to a small portion of the overall study area. Then the download completes quickly and the app works fine.

 

Once a map is downloaded, the app works fine and sync goes smoothly. I should note that although we've used Collector for this work for 18 months, the problem has arisen only in the last 3 - 4 months. Also, we're collecting data steadily so now the full extent of the map has ~6000 points and hundreds of polys. Could we be suffering "data overload" in the downloading process?

 

Does anyone know what might cause this problem and how to deal with it?

 

Thanks,

 

Dan

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