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Need to upgrade or install apps

Question asked by zaras360gis on Apr 7, 2020

Hi everyone, due to corona virus all support is close. Pls help

First I have purchased for 100 $ usd ArcGIS online and then purchased ArcGIS Desktop for personal use for usd 100$.

Now when I try to install the collector app or any other map. it gives error. 

 

"Public account access dined".

 

1. Why my account still is public.

2. Is it possible can I upgrade my account so I can use the apps like survey 123, collector or tracker.

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