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Default Add-on licenses not 'sticking'

Question asked by dkrolikowski on Apr 6, 2020
Latest reply on Apr 9, 2020 by JLias-esristaff

As a university, all our operations for the time have shifted to online, so I've had more students taking advantage of our single-sign on. I'm having an issue though with the default licenses not 'sticking' to them though. Everything is configured how I want it:

 

But students are reporting back that they don't have any extensions available. These are all students with new SSO accounts- about 19 in total so far.

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