AnsweredAssumed Answered

EOS Arrow Gold with Collector

Question asked by Fieldworker1236 on Mar 9, 2020
Latest reply on May 12, 2020 by



I currently have an EOS Arrow Gold that I use with Collector. I've been using them both for over a year now, but recently ran into some issues that cause problems in areas with no cell phone service on my iPhone 8.


The issue is as follows. Collector will not connect to my GPS device (Arrow Gold) unless I logout and login again. This causes an issue when I'm in an area with no cell coverage as it prevents me from logging in. Below is a screenshot of what Collector displays. 


This is a new issue. Previously I had no need to logout and in to get Collector connected to the Arrow Gold. 


Logging in to Collector and turning on the Arrow Gold before leaving a service is not a feasible option.