AnsweredAssumed Answered

Offline Mode Not Working - Locked out of ArcGIS Pro

Question asked by steven_brpscop on Feb 16, 2020
Latest reply on Feb 18, 2020 by aam-esristaff

I am getting the following message: "The account cannot be used to authorize ArcGIS Pro as it has already been configured to use in offline mode on some other device,"


I used ArcGIS Pro most of the day without issue. At one point I restarted my computer, and I have not been able to use the program since. Prior to restarting, I changed the name of my computer (settings - system - about - rename this PC). Assuming this was the issue, I changed the name back to what it was and restarted the computer - no change. I attempted a system restore from before a Windows update two days ago; however, the update failed because it could restore iCloud Drive. 


Any feedback would be greatly appreciated. I have no idea what to do.