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Hello, for some strange reason, I cannot access the map upon clicking the map, it is only providing coordinates and not the basemap. It was easier to navigate with the crosshair. How can I address this problem?

Question asked by edmilesharvey on Feb 14, 2020
Latest reply on Feb 19, 2020 by JTedrick-esristaff

I have several departments utilizing Survey123 for collecting coordinates in the field. However, multiple studies will involve navigating to a site using the basemap layer crosshair, but now it only provides coordinates and not the actual map??