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Collector update failed for desktop only (i.e. windows)

Question asked by felipe.costa@wwf.de_panda on Jan 24, 2020



I have created a map to be edited in Collector. All my services are hosted features in AGOL, each has a related table for adding information in the field. Moreover, I also enabled attachments, so that people can take a picture or insert a document for describing each of the stations (i.e. points).

When I use collector from my desktop or laptop (i.e. windows) collector fails to update the attachments, returning the message: "Update failed. Updates could not be sent." 


The funny thing is that when I try it from my phone, everything works well. 


Any idea why?


Thanks in advance for any contribution,