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Field App for Incident Response

Question asked by ZConlen@bellevuewa.gov_cobgis on Jan 23, 2020
Latest reply on Jan 24, 2020 by ZConlen@bellevuewa.gov_cobgis

Hi. Curious what other agencies are doing to support firefighters en-route to an incident. Do agencies provide them with a mobile app with routing and access to prefire diagrams? And if so, what apps have you deployed?


At City of Bellevue, we had build a custom iOS app with ESRI technology the integrated with dispatch to handle routing, and also provided access via an offline map, to reference data like fire hydrants, as well as access to prefire drawings (this is the term we use for the diagrams of large buildings with info about entrances, lock boxes, stairs, hazardous materials, etc...), as PDFs that could be viewed on the device. The app has become difficult to maintain and pretty fragile and we recently retired it and have replaced it with the Explorer for ArcGIS native app. As an out of the box app, it's missing some of the custom features of the old app, but we are hoping to make up for that in terms of reliability and stability. 


That said, there are some significant limitations. It's not integrated with dispatch, so firefighters need to manually input addresses in order to get directions. We are currently not offering an offline version, so there are connectivity issues. We require a sign in, as the maps contain sensitive info and the firefighters hate taking the time for that as they have limited time to interact with the app and just want to get info fast. 


So, wondering how other agencies are tackling this. Using esri technology? Other vendors? Out of the box vs custom apps?