AnsweredAssumed Answered

In the new Story Maps, my images are blurry and unusable on mobile (but great on desktop)

Question asked by marty_schnure_Wilderness on Jan 19, 2020
Latest reply on Feb 3, 2020 by marty_schnure_Wilderness

Hi there, 


I'm making a story map with the new platform and my images look great on desktop, but terribly fuzzy and totally unusable on mobile. I've made a dummy version of it here to illustrate the problem: and I've attached screenshots from my desktop and phone to show how differently they look on each.


I never had this issue with the old story maps, and I don't think I'm doing anything differently now. 


All my images are 2000px wide and 150dpi, as was previously advised to me by a Story Maps team member. I've tried using jpgs and pngs and there's no difference. There's also no difference when I export the images larger or smaller. 


Are others having this issue? Any help is much appreciated!


Please add any tags you feel will help me get an answer quickly. I'm on deadline to launch next week and I'd really like to use story maps for this project, but won't be able to if I can't resolve this. Thank you all!





ArcGIS StoryMaps Esri Technical Support Cooper Thomas