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ArcGIS does not load after enterprise login

Question asked by ivalver1_gisanddata on Dec 4, 2019
Latest reply on Dec 4, 2019 by xzhang-esristaff

After I login with my enterprise credentials, the extension doe not load. I get a blank page after logging in.

I have uninstalled and reinstalled both illustrator and the extension. Nothing works. I am using illustrator 24.0.1

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