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Pop-up Not the Same Between WebMap, Collector, and Collector Classic

Question asked by achipman_crec on Nov 19, 2019
Latest reply on Dec 9, 2019 by achipman_crec

I've created a webmap and enabled and configured pop-ups on different layers. Collector (version 19.2.0.2714) for iPad is not showing the pop-ups correctly. In fact, it is showing pop-ups for layers that I have *disabled* the pop-up, and not showing pop-ups for the layers that I have *enabled* pop-ups.

 

To get even more confusing, I can search for a feature in the layer that should have pop-ups (but isn't working) and the search function selects the feature and brings up the pop-up perfectly. I can close the search window, select the same feature, and no pop-up.

 

I've tried this same webmap in a webapp and Collector Classic. The pop-ups work exactly as configured in the webmap. I've tested the process on another iPad with the same results.

 

Is anyone else experiencing this? Anyone know what is wrong?

 

Thanks,

April

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