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Re-download a survey while there are items in the outbox

Question asked by Ayelet123 on Nov 18, 2019
Latest reply on Nov 20, 2019 by Ayelet123

One of the users has 95 completed surveys in the outbox that for an unknown reason cannot be sent, even when the device is connected to the office wi-fi. I filled out a new survey and couldn't send it either. When I hit 'send now' the green circle keeps spinning without sending the survey.
Other surveys that were collected on the same device were sent successfully.

What will happen to the stuff in the outbox if I'll re-download the problematic survey? How can I make sure I'm not going to lose them?

 

Thanks

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