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ArcMap stopped working in September and I can't get it to function again!

Question asked by ori_g_inal on Nov 6, 2019
Latest reply on Nov 12, 2019 by ori_g_inal

I have had ArcGIS on my computer since October 2018. I am a Masters student in Israel and the software is under the university license.

2 months ago- September 2019, the program just stopped responding, though the license is still up to date. In order to get technical support from ESRI Israel, the IT guy at the univeristy needs to put in a request, which he is refusing to because the program is on a private computer (I have not recieved access from the university to any other computer).

So for 2 months now i've tried everything (bought additional RAM, when to a technition to "clean up" my computer, uninstalled and reinstalled, upgraded from version 10.4 to 10.6) nothing is working and I desperatly need tech support. I have even called tech support in the USA and in England and havent been able to get any assistance. What am i supposed to do now?

Please any advice would be much appreciated. Desperate times here...