AnsweredAssumed Answered

Have you experienced a connection problem between CityEngine 2019.1 and ArcGis Online?

Question asked by JeanDanielCIESLAK on Nov 5, 2019

Hi community,

 

When I try to login to CityEngine 2019.1 via 'Sign In' (top right), the 'Sign In' link does not allow me to login to my ArcGis Online account, I do not access the Login Password window, nothing is happening.

 


Where does the problem come from? Have you ever seen that?

 

I updated de ESRI.lib (File / Manage ESRI.lib)

I have correctly defined my entreprise proxy. For example, I can connect to my ArcGis Online Account trough ArcMap 10.5 and ArcGis PRO.

 

I have this logs error in CityEngine 2019.1 logs :

eclipse.buildId=unknown
java.version=1.8.0_151
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=fr_FR
Command-line arguments:  -os win32 -ws win32 -arch x86_64 -data @noDefault

Error
Wed Nov 06 12:32:02 SBT 2019
Trying to execute the disabled command com.esri.agol.commands.signInCommand (NotEnabledException) - [main]

org.eclipse.core.commands.NotEnabledException: Trying to execute the disabled command com.esri.agol.commands.signInCommand
    at org.eclipse.core.commands.Command.executeWithChecks(Command.java:490)
    at org.eclipse.ui.internal.handlers.HandlerService.executeCommand(HandlerService.java:178)
    at org.eclipse.ui.internal.handlers.SlaveHandlerService.executeCommand(SlaveHandlerService.java:247)
    at com.esri.agol.ui.ConnectionStatusWindow$4.linkActivated(Unknown Source)
    at org.eclipse.ui.forms.widgets.AbstractHyperlink.handleActivate(AbstractHyperlink.java:233)
    at org.eclipse.ui.forms.widgets.AbstractHyperlink.handleMouseUp(AbstractHyperlink.java:327)
    at org.eclipse.ui.forms.widgets.AbstractHyperlink.access$2(AbstractHyperlink.java:311)
    at org.eclipse.ui.forms.widgets.AbstractHyperlink$4.handleEvent(AbstractHyperlink.java:125)
    at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
    at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
    at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4169)
    at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3758)
    at org.corebounce.rcp.CBDisplay.readAndDispatch(Unknown Source)
    at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2701)
    at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2665)
    at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
    at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
    at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
    at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
    at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
    at com.procedural.cityengine.release.Application.start(Unknown Source)
    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)
    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)
    at org.eclipse.equinox.launcher.Main.run(Main.java:1438)

 

In the arcobject-java documentation, I see :

com.esri.arcgis.controls.ControlsAGOLSignonCommand
(ControlsAGOLSignonCommand (ArcObjects Java API))

And in the log file, it is : com.esri.agol.commands.signInCommand

 

SignOn // SignIn

 

I'm not sure that is the beginning of the solution?!

 

Thank you very much for you support.

Outcomes