AnsweredAssumed Answered

error when testing LicenseManager extension for Monitor 10.7.1

Question asked by agaxon on Nov 5, 2019
Latest reply on Nov 25, 2019 by agaxon

I have installed the License extension and am trying to configure it in ArcGIS Monitor 10.7.1 on Windows 2016.


I have 2 other extensions installed, so in ArcGIS Monitor Administrator, I can create a new Ext counter and add the name, Type: License; port 27003; host name of the machine running the license manager. I've set Sample Interval to 5 minutes the default. I'm using a copy of lmutil.exe from our license server which is running LicenseManager version 2019.0.


When I click Test, I get:

Error: Unexpected error occurred while running machine.

I've confirmed connectivity between the monitor server and the license server machines on the port documented above.

I see my Tests of the LicenseManager extension in a log that is created by the support.bat, but no additional details about the error.


Has anyone else seen this error with another extension or with the Licensemanager extension?