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Please fix the Collector sync error that has suddenly appeared today

Question asked by steve.taylor_ACTGOV on Oct 20, 2019
Latest reply on Oct 23, 2019 by steve.taylor_ACTGOV

Is anyone else getting the Collector sync bug today (21st Oct Australian eastern time 1.16pm).  All our off-line edits won't sync.  This is a major problem, that we have not seen with Collector for a long time.   Re-attaching the off-line maps does not fix the sync error.  I have attached the two different sync error messages that appeared.  This sync error is preventing our remote area Rangers and Contractors from using Collector.  Can this matter please be escalated asap?