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ArcGIS Pro 2.3.3 Shutdown (Exit) Fails

Question asked by 916529658@sfsu.edu_SFSU on Oct 15, 2019
Latest reply on Oct 16, 2019 by 916529658@sfsu.edu_SFSU

ArcGIS Pro consistently fails to shutdown without crashing. Prior version had same issue - I performed a clean install and updated all available patches (as of June 2019). Shutdown not responding error appears momentarily in upper-left of GUI, then a message that ArcGIS is checking for the cause then a software crash. Any advice on how to troubleshoot? Where to look to find out more?