I've created a webmap using web appbuilder (AGOL) for a program for the department of education. It is shared publicly,
multiple layers of data. When I click on a point the popup appears immediately as expected. However, when giving a demonstration to another department the popup only created a small window with just the title attribute and an arrow to click which opens a full screen popup, obscuring the entire map. It was on the same browser I use (Google Chrome) and produced this same result for at least the two people I've sent the link directly to. I don't see any option for the popups to open in the map on the appbuilder, is there another setting I'm overlooking or do I need to use maybe a webmap template on the AGOL platform?
Many thanks in advance for your help!