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ArcGIS Online popups don't open in the map...

Question asked by AGarcia_OCDE_GIS on Oct 1, 2019
Latest reply on Oct 9, 2019 by RGuttmacher-esristaff

I've created a webmap using web appbuilder (AGOL) for a program for the department of education. It is shared publicly,

ArcGIS Web Application 

multiple layers of data. When I click on a point the popup appears immediately as expected. However, when giving a demonstration to another department the popup only created a small window with just the title attribute and an arrow to click which opens a full screen popup, obscuring the entire map. It was on the same browser I use (Google Chrome) and produced this same result for at least the two people I've sent the link directly to. I don't see any option for the popups to open in the map on the appbuilder, is there another setting I'm overlooking or do I need to use maybe a webmap template on the AGOL platform?

 

Many thanks in advance for your help!

 

AG

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