How do I add a survey thumbnail in Connect? I can preview it under the settings - general tab but when I publish the survey it goes back to the default.
What version of survey123 Connect you are using? And where are you seeing the default thumbnail with your survey?
After publishing the survey, the thumbnail should be seen from the field app download page, or the content page in Survey123 Connect(My Survey Designs) page. You will have to download the survey again to see the update thumbnail though (click the circle icon on the upper right coner of the survey).
Its version 3.5.166. This is the view before adding thumbnail
This is the preview with thumbnail before publication.
This is the overview after publication in Connect. And obviously there is no thumbnail when it is downloaded to the phone.
I tried v.3.5.166 but could not repro the issue. I was able to see the thumbnail image after re-publish the survey. What image type/file size did you use to set your thumbnail?
Its only 117 kb. I've noticed that the download icon is constantly on for this survey in Connect and doesn't go off if I download again to the PC (see image above) . Maybe that is related to the issue.
Are you using AGO or Portal/Enterprise, if so what version?
Based on the AGO documentation for item thumbnails here is the recommended details:
Images must be in PNG, GIF, JPEG, or BMP format; the image file will be converted to JPEG format before it is stored within the item's metadata. The recommended image size is 200 pixels wide by 133 pixels high.
Another thing to note is the image name and extension should be all lowercase (ie. myimage.jpg). We have seen issues before where uppercase or special characters in the name or extension can cause issues in Connect and the field app.
Still no luck. I renamed the file in lower case and also tried a different file but still wouldn't publish
Are you using AGO or Portal/Enterprise to publish the survey?
Its AGO. Not sure about version number
Does the issue happen with other surveys you have with the same account?
I'd suggest to contact Tech Support to log an issue so that they can troubleshoot it with you to narrow down the actual problem.
Have you tried the following -
Within an image editor or capture program open the thumbnail you want to use.
Open up Connect
Tap on "Files" - note the path to your survey folder
Close out of Connect
Within the image editor/capture program complete a "Save As" and navigate to this folder
Click on the "Site Evaluator.png" file and specify that you want the file to be a "png" formatted image and click "Save".
This should overwrite the existing thumbnail with the new one.
Open Connect and see if the thumbnail is present on the main dialog of Connect.
That has worked for me in the past and since you are using AGO, then you also want to make sure that your thumbnail is on a small canvas like Philip suggested. I have had to use ArcMap with a data frame that has the image loaded into it, then switch over to the layout view, make the data frame size to 1" by 2" window and zoomed to the image (you might have to zoom into and out with the layout tool to get the desired sharpness of the image), then I would use the MS Snippet Tool to capture the image and save it directly to the Survey folder overwriting the Survey's existing "png" file.
I have attached an image that has three different images in 3 different data frames that I used to create this from ArcMap. I use this for our Field survey that allows our biologist to track endangered bats that they have installed a small radio tracking tag to.
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