AnsweredAssumed Answered

Submitting Survey123 in the field getting stuck on getting service information

Question asked by FuelRelief on Sep 11, 2019
Latest reply on Sep 12, 2019 by FuelRelief

A team member who is currently deployed to The Bahamas for Hurricane Dorian is trying to submit surveys through an iPhone and an Andriod tablet and both devices keep getting stuck on 'getting service information' when they try to submit surveys.


They are creating new features, not editing existing ones. I was able to submit surveys on my iPhone with no problem, up until 2 days ago when I started to get the same issue. I created the survey through Survey123 Connect, the survey has repeat questions, but I haven't made any changes to the survey. 


I was trying to use Wifi or 4G connection, both failed and the team member in the field is using 4G connection on their iPhone and a mobile hotspot on the tablet.


I hope this makes sense and hopefully it can be solved quickly. Thank you!