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Basemaps crash in ArcMap (Desktop 10.7.1)

Question asked by fschroed_Cuesta on Sep 4, 2019
Latest reply on Nov 27, 2019 by abakiera

I have a student that says her basemaps are crashing when she tries to open them in ArcMap without logging into to ArcGIS Online.  This was not an issue in 10.6.1.  I am using 10.6.1 for my classes, so I do not have any experience with 10.7.1.  Any suggestions?  Thanks in advance.