Hi, the current version in PlayStore will install but wont run on most recent devices. users in the play store report the same bug. It runs well on old devices...
Could you list the example of new/recent devices which fail to run the field app?
Am running a Panasonic Toughpad. On the playstore, a user mentioned the same bug with a samsung s3
What model of Panasonic Toughpad are you using? Did you receive any message when you try to open the app?
Have you tried 3.6 beta build from our early adopter site to see if newer version works?
Toughpad FZ-B2. Not sure early adopter would help since i have 30 field techs on the field. They are the ones installing their app. Thanks
Checking the specs on the website and it listed that Panasonic Toughpad FZ-B2 is running on android 6.0.1. Could you confirm the Android version of the device you are running? And have you updated the latest firmware? Make sure you have enough memory on the device though.
When you said the app won't run, does that mean you clicked the app and nothing happens? Or you encounter error message?
Currently we don't have exact device to run the test in house but if you could narrow down the specs at your side, that would be helpful for us to identify the problem here.
Furthermore, there is another issue with 3.5 survey123 app with 32bit/64bit on playstore.
Please this post and try to download from here
to see if it would work for you.
Survey123 doesn´t run in some devices
Yes, the tablet is running android 6.0.1. We only install Survey123 on each tablet, so memory wise we are fine (2Go out of 23 Go). Its only since August of this year that we are having this problem. After installation, we get error message saying the app stopped working. I just checked one of the tablets (also Panasonic Toughpad, also running on android 6,0,1) i had setup some months ago and Survey123 is running fine.
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