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My account is not connected correctly to my organization

Question asked by Brett.Singley_Innovyze on Aug 12, 2019

I am an administrator on my organization account and have full access when I go to the organization page. But when I log into my.esri it says I have no organization connected.  When I request to make the connection, it does not send me an email to do anything with it says it is pending but there is nothing I can do to connect. In the meantime I can get to either site individually with the same long in and password.