AnsweredAssumed Answered

Take basemaps offline with Files

Question asked by DCRW_erica.tefft on Aug 6, 2019
Latest reply on Aug 20, 2019 by KDonia-esristaff

Has anyone experienced any issues with taking basemaps for Collector offline with the Files app? I can't find any Esri documentation on proper steps for doing this, however it doesn't seem too complicated. My steps are:


  1. Open Files, open Google Drive.
  2. Select my .tpk file Google Drive and select Share.
  3. Select Save to Files.
  4. Navigate to On My iPad > Collector.
  5. Click Add.


I then get an error "couldn't communicate with helper application".


My .tpk is 4.7GB. My iOS and Drive application are up-to-date.