Has anyone experienced any issues with taking basemaps for Collector offline with the Files app? I can't find any Esri documentation on proper steps for doing this, however it doesn't seem too complicated. My steps are:
- Open Files, open Google Drive.
- Select my .tpk file Google Drive and select Share.
- Select Save to Files.
- Navigate to On My iPad > Collector.
- Click Add.
I then get an error "couldn't communicate with helper application".
My .tpk is 4.7GB. My iOS and Drive application are up-to-date.