AnsweredAssumed Answered

Survey question display issues in the iOS mobile app

Question asked by eflores_audubon on Jul 30, 2019
Latest reply on Jul 30, 2019 by Philip.Wilson-esristaff

Hello,

 

I am having some issues with my survey form displaying questions, especially in the mobile app on my iPhone (we tested on an iPhone 7 and iPhone X with the same issues). The survey displays the first half of the survey questions, but then it cuts off and the questions are completely absent. The form displays properly on the mobile app on my iPad as well as on my Chrome browser on a desktop computer, so I am not sure what's going on.

 

For the iPhone mobile app, I have tried the following but with no luck:

- delete and re-download the survey in the mobile app

- uninstall and reinstall the mobile app from the App Store

- check if I have the latest version installed (it's 3.5.164)

 

I'm not sure if it is a bug with the app itself, but answers or suggestions would be appreciated! For now, I am using my iPad for fieldwork collection, but this leaves others on my team to use a paper form until this issue is resolved (we only have one iPad to use)

 

Many thanks!

Elija F.

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