AnsweredAssumed Answered

Camera problems in barcode question

Question asked by laorors on Jul 30, 2019
Latest reply on Oct 31, 2019 by Philip.Wilson-esristaff

The barcode capture worked very well in earlier versions of the field app of Survey123. Since the last release  all of our Android users (15 people using various phone firms such as LG, Samsung, Xiaomi) experience difficulties using the camera in barcode question. The camera is jumping, stuck and do not focus well which makes the reading of the barcode very difficult. Please note the it is not a problem of the actual readiability of the bar-code but the capture with  the camera. In the application leaving only code 128 improves the situation but does not solve it.

In Iphones everything works smoothly. 

Are you familiar with the problem? Is there any workaround to solve it?


Laor and Guy