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Sending Surveys in Outbox getting stuck on "Getting Service Information"

Question asked by TNGStewardship on Jul 23, 2019
Latest reply on Jul 26, 2019 by TNGStewardship

Hi,

 

I have recently encountered an issue with one of my surveys, which was working fine previously, in which upon hitting "Send" in the outbox on an iOS device the process hangs on "Getting Service Information".

 

I have seen previous forums in which the response was that the issue was a "known bug" and "would be fixed in the next update". These posts are fairly old and thus I believe my problem may come from a different source or potentially a new bug?

 

I have attached the spreadsheet for the Survey for reference.

 

Has anyone experienced this recently and is there a possible solution without losing all the critical data that has already been gathered?

 

Thanks,

 

Emily

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